Employment at the 

North Shore Adventure Park

"This is a really gratifying job. When we can make our guests feel safe and cared for, that is really positive." 

  • Ability or interest in climbing is NOT a prerequisite for working at the North Shore Adventure Park. There are positions available in various departments including Host and Ground Team that do not require athletic ability. 

  • Employment is seasonal from May - October.  

  • Preference may be given to those who can attend staff training in May.

  • Must be able to work through Labor Day.

  • Bonuses are available to those who continue on weekends through October.

 

Click here for more details on compensation, schedule, housing, and more.  

Job Descriptions

Retail Manager 

 

Do you love retail and customer service? This is an opportunity to lead the start-up of a new retail shop at the North Shore Adventure Park. We have a new space for which you could lead the design, layout, and management.

 

The Retail Manager will be in charge of all systems for inventory, reservations, merchandising, and purchasing of food & beverage, clothing, gloves, and other items. We hope to run a minimal waste operation that reduces plastic and other throwaways. We have a young, dynamic team and we'd love you to join us.

 

This position is not only responsible for the retail shop, but they work as a team with the rest of the crew, acting as a host and providing backup and support for ground team operations at the park (see Ground Team Monitor job description for more details). 

 

Priorities

  • Work with the Adventure Park management and owners to plan, develop, set up, and prepare the new retail shop at the Adventure Park. This includes helping to develop inventory systems, learning our reservation software, deciding which products to have, etc. 

  • Train staff on the products, how to answer questions, and how to check someone out. 

  • Assist the hosting staff by being a welcoming, friendly face at the park. Check people in, answer their questions, etc. 

  • Assist the Ground Team Monitors as available. 

  • Assist and respond to guests through chat, email, social media, or phone. 

  • Provide excellent customer service and be a role model for other staff. 

  

Requirements​ 

• Prior retail management experience preferred. 

  • ​An understanding of reservations systems and point of sale software, and being able to set it up for user ease and accounting accuracy. 

  • Able to effectively train other staff. 

  • An understanding of the products that people will need and want while they are at the park. 

  • The ability to merchandise and set-up the shop appropriate for customer flow, Covid measures, aesthetic appeal, sales urgency, etc. 

• Excellent attention to detail and an extreme dedication to customer service

• Must have a passion for working with people

• Must be reliable with a strong work ethic and personal integrity 

• Possess a friendly disposition and professional demeanor 

  • Must be at least 16 years of age or older 

"The work is dynamic with lots of variety and it is fun to meet people from all over the world."

 

Position: Host  

 

Host staff have an affinity for customer service and are committed to enhancing our guest experience starting at check-in! This position is responsible for ensuring that all guests have an enjoyable and safe experience starting from the moment they step onto our property. Their primary responsibility is to ensure that all participants are welcomed, greeted, checked-in properly, and provided with all the information and assistance they need to begin their adventure.  

They also introduce the parks briefing video to groups of up to 20 and help in harnessing when needed. Hosts also work in the retail shop and assist the ground crew when necessary. 

 

Other responsibilities include, but are not limited to: 

  • Proficiency in the reservation system

  • Completing daily course and equipment inspections and grounds duties

  • Harnessing guests to make sure the harness is properly sized and adjusted and climbers feel cared for and safe. 

  • Teaching climbers on the practice course.

  • Assisting in special events, classes, and programs as needed.

 

Requirements

• Must be at least 16 years of age or older 

• Excellent attention to detail and an extreme dedication to customer service

• Must have a passion for working with people

• Must be reliable with a strong work ethic and personal integrity 

• Possess a friendly disposition and professional demeanor 

• Comfortable with public speaking and providing regular presentations to groups of up to 30 people multiple times per day

"I feel that I am rewarded when I take on new challenges and learn new skills."   

Position: Ground Team Monitor

Our Ground Team Monitors are the lifeguards of the Adventure Park! Monitors are an essential part of the park's customer relations commitment to deliver the safest and most rewarding experience to each and every customer that visits our park.

 

Ground Team Monitors are trained to monitor climber activities as they challenge themselves on the high ropes courses and ziplines. This position is responsible for ensuring clear, concise, and welcoming instruction to our adventure park climbers. Monitor a zone and scan climbers (like a lifeguard) for emerging problems and assist them as needed, verbally from the ground. With additional training (optional), monitors can assist climbers physically off of the lower platforms, or advance to the Air Team to assist climbers on the high ropes courses and ziplines. 

 

Responsibilities include, and are not limited to: 

  • Conducting safety inspections of equipment.

  • Performing safety briefing for guests in groups of 20, several times a day.

  • Assist in harnessing guests, teaching them how to use the safety gear, and coaching them through the practice course. 

  • Working on the main platform advising climbers on which challenge trails to try. 

  • Monitoring climbers in your zone throughout the day. 

"We continually develop our skills and learn from each other.  We are expected to get better at our jobs through the season. We are never bored."  

Position: Air Team Monitor

 

This position is similar to the Ground Team except that Air Team Monitors are trained and certified in assisting guests on the high ropes courses and ziplines. This includes rescuing someone that is stuck on a ropes course or zipline. Air Team Monitors need to meet the person at their location and provide physical assistance to get them to the ground, untangle them, or help them get back on track.  Must be able to respond quickly and professionally, keep calm under pressure, and maintain a confident, reassuring and demeanor. In-depth training and ongoing coaching is provided. 

 

Priorities: 

  1. Stay engaged with guests while monitoring and scanning the guests on the high ropes course and ziplines in the assigned zone.

  2. Watch the climbers in the air for emerging problems. Be aware of and address potential issues vs. responding to them after they occur. 

  3. Assist guests in the air if they get stuck on a ropes course or zipline. 

  4. Communicate with other staff via walkie-talkie to ensure the best monitoring and safest coverage of all park areas.  

  5. Remind guests of park rules, especially those involving safety. 

  6. Provide excellent and professional customer service.

  7. Conduct daily course inspections, and light maintenance around the property. 

 

Requirements

• Must be at least 16 years of age or older 

• Excellent attention to detail and an extreme dedication to customer service

• Must have a passion for working with people

• Must be reliable with a strong work ethic and personal integrity 

• Possess a friendly disposition and professional demeanor 

• Have a strong athletic ability and the ability to climb the courses. 

Light maintenance experience preferred by not mandatory

ACCT certifications preferred but not required. 

North Shore Adventure Park

42 Outer Drive

Silver Bay, MN 55614

218-220-5330

info@northshoreadventurepark.com

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