top of page

North Shore Adventure Park
FAQ's

  • Are Reservations Required?
    Save time and money by booking online. We fill up quickly, so by booking online in advance, you guarantee the time slot that you want. You may walk up and book at our check-in window, but we cannot guarantee that there will be space available. By booking online you will have the opportunity to sign the release forms in advance, saving time when you arrive. Best of all, you'll save $5 per ticket by booking online compared to at the window (not applicable for Lil' Rascals tickets). To be eligible for the $5 online booking discount you must book 15 minutes before your reservation time.
  • How to change or cancel a reservation
    Changing a reservation Pull up your email reservation confirmation Click on the Group Waiver Management link Click on the View Order button at the top left. This will take you to the reservation summary where you can change it. Changes to your reservation may be limited if you have a ticket or voucher that is only valid for certain times (the promotional period). If you have one of these and want to change to a time that is not included in the promotional period, we can give you an account credit for the amount you paid, forfeiting any discounts. Use the account credit to re-book the times you want. To get account credit, email us at admin@northshoreadvepark.com or send a text during park open hours only to 218-316-2316 (this number does not accept calls), and we will process the account credit for you. Provide the name on the reservation and the order number, if possible. Canceling a reservation There are no refunds for cancellations, but you will receive an account credit for the amount you paid. Account credits do not expire. Please note that if you are canceling tickets that included any discounts or added-value items (such as free gloves), those will be forfeited with the cancellation. The account credit only includes the dollar amount that you spent. To cancel a reservation email us at admin@northshoreadvepark.com or send a text to 218-316-2316 (this number does not accept calls), and we will process the account credit for you. Provide the name on the reservation and the order number, if possible.
  • What If There Is Inclement Weather?
    The Adventure Park is open rain, shine, or cold! However, the park will temporarily close during thunderstorms or high winds. Typically, we pause operations until the storm passes, and then you can continue the activity. If you started an activity but didn't get to finish because the park closed, you will receive a pro-rated account credit. If you choose not to climb due to weather, you may change or cancel your tickets up to 30 minutes prior to your arrival time. How to change or cancel a reservation
  • What is the cancellation policy?
    You can cancel or change a reservation. There are no refunds for cancellations, but you will receive an account credit for the amount that you paid. Account credits never expire. How to cancel a reservation To cancel a reservation email us at admin@northshoreadvepark.com or send a text to 218-316-2316 (this number does not accept calls), and we will process the account credit for you. Provide the name on the reservation and the order number, if possible. Please note that if you are canceling tickets that included any discounts or added-value items (such as free gloves), those will be forfeited with the cancellation. The account credit only includes the dollar amount that you spent. Account credits never expire. How to change a reservation Pull up your email reservation confirmation Click on the Group Waiver Management link Click on the View Order button at the top left. This will take you to the reservation summary where you can change it. Changes to your reservation may be limited if you have a ticket or voucher that is only valid for certain times (the promotional period). If you have one of these and want to change to a time that is not included in the promotional period, we can give you an account credit for the amount you paid, forfeiting any discounts. Use the account credit to re-book the times you want. To get account credit, email us at admin@northshoreadvepark.com or send a text during park open hours only to 218-316-2316 (this number does not accept calls), and we will process the account credit for you. Provide the name on the reservation and the order number, if possible.
  • What If I Don’t Show up at My Reserved Time?
    We cannot guarantee that you will be able to climb if you do not arrive on time. Each time slot has limited availability. There are no refunds, credits, or extensions given to those that do not show up for their reservation without having contacted us.
  • What is the Booking Fee and Sales Tax
    A booking fee of 6% and sales tax of 7.3% is added to all reservations. The listed prices are before the tax and fee.
  • How to Redeem Vouchers, Coupons, and Gift Cards
    If you have a voucher, gift card, or account credit, please redeem it online when you make your reservation. We can not accept them at the window. Please note that vouchers, rainchecks, and coupons that were issued in 2019 have expired and are no longer accepted. Redeeming a Gift Card, Account Credit, or Coupon Code During the online ticket purchase, click “Apply Gift Card or Account Credit” in the payment section (below the space for your credit card info). You will be prompted to enter the information from your gift card or account credit. If you have a Promo Code or Coupon Code, click Add Promo Code in the payment section to apply the discount. Please note that coupons in tourism guides are only valid for the year of the publication. For example, coupons in the 2020 Best of the North Shore guide are now expired. Redeeming a Voucher On the first page of the online ticket system, click Redeem Vouchers. That will prompt you to enter your voucher number. After that you can book a time-slot for your visit. If you have trouble redeeming vouchers, gift cards, etc: Send the following information to info@NorthShoreAdventurePark.com Your name Buyer's name (person who purchased the gift card or voucher) The numbers associated with the gift card or voucher Ages of the people that you want to book (3-6, 7-13 and 14 and up)
  • What’s the difference between a gift card and a voucher?
    Gift Cards Gift cards are the same as a cash-value credit to Adventure Park. Purchase in denominations of $100, $50, $20. You will receive a Gift Card Code, which can be sent to you, or directly to the recipient. They can redeem any amount of the gift certificate using the code, towards any purchase online or on site at the Adventure Park. They never expire and are transferable. Purchase Gift Cards here. Full Price Vouchers Vouchers are valid for individual products. These are valid towards products, not dollar amounts. So if you have a voucher for an Adult Ticket, and redeem it next year after the price goes up, you don’t have to pay the price difference because it’s valid for the product, not the dollar amount. They never expire and are transferable. Purchase Full Price Vouchers here Holiday Gift Voucher Packs Holiday Gift Voucher Packs are a special promotional product. They are discounted and must be redeemed during the specified period before they are forfeited. Holiday Gift Vouchers purchased in 2021 are valid only for the 2022 season. The vouchers will expire and be forfeited if they are not redeemed during the promotional period.
  • I have a Groupon from 2019, can I still use it?
    The discounts associated with your Groupon have expired. However, we will redeem the value you paid. These cannot be redeemed as a walkup. Prior to making your reservation online, please send us your Groupon value in a screenshot or attachment to info@northshoreadventurepark.com and we will assist.
  • Military Discount
    Members of the military can receive $5 off their ticket. Purchase a ticket online at the normal price. When you arrive, let us know that you are serving or that you're a veteran, and we'll issue a refund of $5 for your ticket.
  • How to redeem an Endeavor Pass coupon
    Purchase your tickets to the Adventure Park online at the normal price. When you arrive, show us your coupon book. We will stamp it and offer a $5 refund. There is a limit of 2 discounts per stamp.
  • What are the Age, Height, or Weight Restrictions?
    Weight limit is 265 lbs. There are no height restrictions. Youth ages 7-13, require supervision from the ground, or to be accompanied by an adult on some of the aerial trails and ziplines. Refer to our Park Rules page for details. Youth 15 and under must be accompanied by a parent or guardian while at the park (please do not drop kids off and leave the premesis). Youth 16-17 can be unsupervised at the park, but parent or guardian must sign the waiver. Children ages 3-6 may climb at the Lil’ Rascals Playground and must be supervised by a guardian. Axe and Knife throwing is available to those aged 14 and up. Minors must play with an adult.
  • What conditions restrict someone from climbing?
    Due to safety concerns, people with the following conditions may not climb on the high ropes courses and ziplines. • Individuals over 265 lbs. • Those under the influence of alcohol or any other drugs. • Pregnant women beyond the first trimester. • Individuals with pre-existing medical conditions which may be aggravated by participation (recent surgery, chronic back issues, etc.). • Individuals who demonstrate aggressive or improper behavior. • Individuals who suffer from severe anxiety disorders, seizures or regular fainting spells
  • Which courses can kids ages 7 - 13 go on by themselves?
    Our age guidelines specify that kids between 7 - 13 may be solo on some courses, but must be accompanied by an adult on others. This chart outlines which courses children under 14 may climb by themselves.
  • Can a 6-Year-Old Climb on the Big Course?
    Children 6 and younger must start on the Li’l Rascals course and practice their skills with supervision by a parent. If the parent feels the child can handle the yellow course (the easiest course on the "big course"), she or he should ask a staff member to watch the child navigate the Lil' Rascals course first before moving to the Yellow. This ‘graduation’ to the yellow course is based on staff review, ensuring the child size harness fits correctly, and whether or not the child can physically reach the needed elements. Parent supervision is required at all times on all courses.
  • Can You Do the Zip Line Only?
    No, the ziplines are part of the high ropes courses. However, our 400-foot dual racing ziplines are along one of the easy courses. This course can be done as many times as a guest desires within their 2.5-hour climb time.
  • Is a Ticket Required to Watch?
    Friends and family can watch for free!
  • How Should I Dress?
    Close-toed shoes are required. No exceptions. Wear fitted clothing that will not hang loose and get tangled in cables and rope. Remove any loose jewelry. Long hair should be tied back. Gloves are recommended on the high ropes course to protect your hands while handling the cable and ropes. You may bring gloves, purchase them at the time of your reservation, or when you arrive. We recommend tight fitting gloves with leather or synthetic palm, that allow your fingers the dexterity to clip/unclip your carabiners and to tightly grip rope and cable. Typical options may include close-fitting athletic gloves or yard gloves.
  • What Amenities Are Available? Are There Picnic Tables?
    There are several picnic areas around the park available for reservation. Picnic table reservations can be added at the time of your online ticket reservation. There are walking paths for observing climbers and benches along the way. Fire pit area & Gift Shop.
  • Is Food Service Available?
    The North Shore Adventure Park does not offer food service. But you may pack a picnic, or order take out from a local restaurant and enjoy it at the park. Please take away anything you bring, including trash.
  • What Equipment is Provided?
    A harness, smart safety clips, and trolley are provided with your admission ticket. Gloves are recommended on the high ropes course. They are essential to protect your hands on the course so they don’t get cut or chapped. You will be gripping heavy rope and cable on the obstacles. ​ You may purchase gloves at the time that you make your online reservation. They are also available for purchase at our park retail store. If you bring your own gloves, we suggest leather or synthetic palm, tight-fitting gloves that allow your fingers the dexterity to clip/unclip your carabiners and to tightly grip rope and cable. Typical options may include close-fitting athletic gloves or yard gloves.
  • Do I need Gloves?
    Gloves are highly recommended on the high ropes course. They protect your hands from getting cut or chapped while gripping the heavy rope and cable on the obstacles. You may bring your own gloves, purchase them at the time of your reservation, or when you arrive. If you bring your own gloves, we suggest leather or synthetic palm, tight-fitting gloves that allow your fingers the dexterity to clip/unclip your carabiners and to tightly grip rope and cable. Typical options may include close-fitting athletic gloves or yard gloves.
  • May I bring my dog?
    We welcome well behaved dogs at the park. They must be leashed and supervised at all times. We do not allow dogs in the Lil' Rascals Playground. Please do not leave your dog inside a car--whether running or not. Pick up after your dog and dispose properly of waste. The multi-use rec trail that runs through the park is available for walking too.
  • Do I Have to Be Really Fit?
    Most people who are in good health and able-bodied will be able to complete some, if not all, of the trails. We always suggest starting on an easier course and work your way up. Proceed at a pace that is comfortable for you. This is a great time to challenge and surprise yourself. You can do more than you think!
  • Does the North Shore Adventure Park Host Groups?
    We love groups! Groups of 15 or more are encouraged to contact us in advance for special packages. For more information, see our Groups Page!
  • Are High Ropes Courses and Ziplines Safe?
    Keeping all of our guests safe is our primary responsibility and something we take very seriously. Participants must follow the safety rules at all times. Prior to climbing, each participant must watch an instructional video and will be fitted with a harness. Next, participants have the opportunity to use the equipment on the practice line with the supervision of our staff before they enter the course. The Adventure Park employs an “always locked on” climbing system, which utilizes interlocking carabiners (safety clips). This innovative safety system keeps climbers locked into the cable system at all times while they are on the high ropes courses and ziplines. Our friendly staff is here to help! If someone is on the course and needs help, our staff will offer instructions or coaching from the ground, or come to your location on the course if you get stuck. All participants must sign a liability waiver each time they visit the park. An electronic waiver will be included with your online purchase confirmation.
  • Is the North Shore Adventure Park Certified?
    The North Shore Adventure Park is built to the standards of the Association for Challenge Course Technology (ACCT). Their specifications are among the most stringent ropes course safety standards in the world. The park was built by Outdoor Venture Group, LLC., one of the best-known designers and builders in North America. It is operated by the North Shore Adventure Park, which is based in Silver Bay and Duluth. The park is inspected every year by a third-party certified by the ACCT, an international trade association dedicated to safety, standards, credentialing, and the advancement of the Adventure Park industry.
  • Can I bring my drone to the Park?
    We do not allow drones to be flown at or over the North Shore Adventure Park.
  • Is the Adventure Park accessible for those using mobility devices?
    The Adventure Park is not accessible to wheelchair users via the main entrance. When accessing the park from the main entrance, there is an uphill walk on a dirt trail which may be difficult or not accessible for some users of mobility devices. However, the ATV trail located behind the medical center on Adams Boulevard is a level path with a short walk or roll to the park. We have had observers in wheelchairs use this route. ATVS are permitted on this trail. Accessible outhouses are available on the frontage road at the main entrance to the park.
bottom of page