Q: What is the cancellation policy?

Changes, Cancellation & Bad Weather: Cancel or change your reservation There are no refunds on tickets. However, you can change your reservation, or take a credit to your account. To change your reservation - go to your email confirmation. Click the link for Group Waiver Management. Go to the View Order tab on the top left to change your reservation. This needs to be done at least 1 hour prior to arrival. To cancel your reservation and receive an account credit - email your request to admin@northshoreadvepark.com or send a text to 218-316-2316 (this number does not accept calls). Bad Weather The Adventure Park is open rain, shine, or cold! However, in the case of a park closure, you will receive a Rain Check via email. Rain checks expire after one calendar year of issuance. Unused or Lapsed Reservations: If a reservation goes unused or participants do not show up at the scheduled time with no advance notice to North Shore Adventure Park, the tickets are not eligible to be credited or rescheduled.

Question 1

Are Reservations Required?

Accepted Answer

We ask our guests to make a reservation online - even if you do it at the last minute.    If you want to climb on a specific day or time, we recommend making a reservation in advance. We fill up quickly and there is not always room for last minute reservations.  Best of all, you save $5 by booking online compared to doing it in person!

Question 2

What is the cancellation policy?

Accepted Answer

Changes, Cancellation & Bad Weather: ​ Cancel or change your reservation  There are no refunds on tickets. However, you can change your reservation, or take a credit to your account.    To change your reservation - go to your email confirmation. Click the link for Group Waiver Management. Go to the View Order tab on the top left to change your reservation. This needs to be done at least 1 hour prior to arrival.    To cancel your reservation and receive an account credit - email your request to admin@northshoreadvepark.com or send a text to 218-316-2316 (this number does not accept calls).    Bad Weather The Adventure Park is open rain, shine, or cold! However, in the case of a park closure, you will receive a Rain Check via email. Rain checks expire after one calendar year of issuance.    Unused or Lapsed Reservations: If a reservation goes unused or participants do not show up at the scheduled time with no advance notice to North Shore Adventure Park,  the tickets are not eligible to be credited or rescheduled.

Question 3

What are the Age, Height, or Weight Restrictions?"

Accepted Answer

Kids between the ages of 7-13 require supervision from the ground, or to be accompanied by an adult on some of the aerial trails and ziplines. Refer to our Park Rules page for details. Children ages 3-6 may climb at the Lil’ Rascals Adventure Park and must be accompanied by a guardian.  There are no height restrictions. There is an individual weight limit of 265 lbs for each participant

Question 4

Which courses can kids ages 7 - 13 go on by themselves?

Accepted Answer

Our age guidelines specify that kids between 7 - 13 may be solo on some courses, but must be accompanied by an adult on others. This chart outlines which courses children under 14 may can climb by themselves.

Question 5

Can a 6-Year-Old Climb on the Big Course?

Accepted Answer

Children 6 and younger must start on the Li’l Rascals course and practice their skills with supervision by a parent. If the parent feels the child can handle the yellow course (the easiest course on the "big course"), she or he should ask a staff member to watch the child navigate the Lil' Rascals course first before moving to the Yellow. This ‘graduation’ to the yellow course is based on staff review and whether or not the child can physically reach the needed elements. Parent supervision is required at all times on all courses.

Question 6

Can You Do the Zip Line Only?

Accepted Answer

No, the ziplines are part of the high ropes courses. However, our 400-foot dual racing ziplines are along one of the easy courses. This course can be done as many times as a guest desires within their 2.5-hour climb time.

Question 7

How Should I Dress?

Accepted Answer

Close-toed shoes are required. No exceptions.    Wear fitted clothing that will not hang loose and get tangled in cables and rope. Remove any loose jewelry. Long hair should be tied back.   Gloves are required on the high ropes course to protect your hands while handling the cable and ropes. You may bring gloves, purchase them at the time of your reservation, or when you arrive. We recommend tight fitting gloves with leather or synthetic palm, that allow your fingers the dexterity to clip/unclip your carabiners and to tightly grip rope and cable. Typical options may include close-fitting athletic gloves or yard gloves.

Question 8

What If There Is Inclement Weather?

Accepted Answer

The Adventure Park is open rain, shine, or cold! However, the park will temporarily close during thunderstorms or high winds.   If the park closes due to weather and you did not redeem your tickets, you will receive a full account credit.   If you choose not to climb due to weather, please contact us ahead of time if you are not coming, and you will receive a full account credit.    If you started an activity but didn't get to finish you will receive a pro-rated account credit.

Question 9

What If I Don’t Show up at My Reserved Time?

Accepted Answer

We cannot guarantee that you will be able to climb if you do not arrive on time. Each time slot has limited availability.    There are no refunds, credits, or extensions given to those that do not show up for their reservation withough having contacted us.

Question 10

Is a Ticket Required to Watch?

Accepted Answer

Friends and family can watch for free!

Question 11

May I bring my dog?

Accepted Answer

We welcome well behaved dogs at the park. They must be leashed and supervised at all times.    We do not allow dogs in the Lil' Rascals Playground.   Please do not leave your dog inside a car--whether running or not.     Pick up after your dog and dispose properly of waste.    The multi-use rec trail that runs through the park is available for walking too.

Question 12

What Amenities Are Available? Are There Picnic Tables?

Accepted Answer

There are several picnic areas around the park available for reservation. Picnic table reservations can be added at the time of your online ticket reservation.    There are walking paths for observing climbers and benches along the way.   Fire pit area & Gift Shop.

Question 13

Is Food Service Available?

Accepted Answer

The North Shore Adventure Park does not offer food service. But you may pack a picnic, or order take out from a local restaurant and enjoy it at the park.    Please take away anything you bring, including trash.

Question 14

Does the North Shore Adventure Park Host Groups?

Accepted Answer

We love groups! Groups of 15 or more are encouraged to contact us in advance for special packages. For more information, see our Groups Page!

Question 15

What Equipment is Provided?

Accepted Answer

A harness, smart safety clips, trolley and gloves are provided with your admission ticket.   Gloves are required on the high ropes course. They are essential to protect your hands on the course so they don’t get cut or chapped. You will be gripping heavy rope and cable on the obstacles.  ​ You may purchase gloves at the time that you make your online reservation. They are also available for purchase at our park retail store.  If you bring your own gloves, we suggest leather or synthetic palm, tight-fitting gloves that allow your fingers the dexterity to clip/unclip your carabiners and to tightly grip rope and cable. Typical options may include close-fitting athletic gloves or yard gloves.

Question 16

What’s the difference between a gift card and a voucher?

Accepted Answer

Gift Cards Gift cards are the same as a cash-value credit to Adventure Park. Purchase in denominations of $100, $50, $20. You will receive a Gift Card Code, which can be sent to you, or directly to the recipient. They can redeem any amount of the gift certificate using the code, towards any purchase online or on site at the Adventure Park. They never expire and are transferable. Purchase Gift Cards here.  Full Price Vouchers Vouchers are valid for individual products. These are valid towards products, not dollar amounts. So if you have a voucher for an Adult Ticket, and redeem it next year after the price goes up, you don’t have to pay the price difference because it’s valid for the product, not the dollar amount. They never expire and are transferable. Purchase Full Price Vouchers here Holiday Gift Voucher Packs Holiday Gift Voucher Packs are a special promotional product. They are discounted and must be redeemed during the specified period before they are forfeited. Holiday Gift Vouchers purchased in 2021 are valid only for the 2022 season. The vouchers will expire and be forfeited if they are not redeemed during the promotional period.

Question 17

I have a voucher/gift card/Groupon. Can I just show up?

Accepted Answer

No. We cannot process your vouchers at the park. If you come to the park without a reservation, we cannot guarantee you a timeslot.    Vouchers and gift cards that were issued in 2019 are valid through the 2021 season. Redeem your voucher or gift card online at the time of making your reservation. If you are having trouble redeeming the product, please send this information to  info@northshoreadventurepark.com:  --  Your name --  The voucher codes  --  Ages of the people you want to book (3-6, 7-13 and 14 and up) --  We will issue you new codes if we cannot find you in the system.   Groupons The park does not honor the discounts on groupons from 2019. However, we will redeem the value you paid. This option expires after the 2021 season. These cannot be redeemed as a walkup. Prior to making your reservation, please send us your Groupon value in a screenshot or attachment to info@northshoreadventurepark.com and we will assist.  I have a rain voucher from 2019. Can I still use it?  These expire 365 days after they are issued. Please check the expiration date. If it has not expired, send it to info@northshoreadventurepark.com  and we will issue a new one.

Question 18

I have a voucher / gift card /  Groupon from 2019. Can I still use it?

Accepted Answer

Vouchers and gift cards that were issued in 2019 are valid through the 2021 season. If you are having trouble redeeming the product, please send this information to  info@northshoreadventurepark.com:  --  Your name --  The voucher codes  --  Ages of the people you want to book (3-6, 7-13 and 14 and up) --  We will issue you new codes if we cannot find you in the system.   Groupons The park does not honor the discounts on groupons from 2019. However, we will redeem the value you paid. This option expires after the 2021 season. These cannot be redeemed as a walkup. Prior to making your reservation, please send us your Groupon value in a screenshot or attachment to info@northshoreadventurepark.com and we will assist.  I have a rain voucher from 2019. Can I still use it?  These expire 365 days after they are issued. Please check the expiration date. If it has not expired, send it to info@northshoreadventurepark.com  and we will issue a new one.

Question 19

How to redeem an Endeavor Pass coupon

Accepted Answer

Purchase your tickets to the Adventure Park online at the normal price. When you arrive, show us your coupon book. We will stamp it and offer a $5 refund. There is a limit of 2 discounts per stamp.

Question 20

Military Discount

Accepted Answer

Members of the military can receive $5 off their ticket. Purchase a ticket online at the normal price. When you arrive, let us know that you are serving or that you're a veteran, and we'll issue a refund of $5 for your ticket.

Question 21

Do I need Gloves?

Accepted Answer

Gloves are required on the high ropes course. They protect your hands from getting cut or chapped while gripping the heavy rope and cable on the obstacles.    You may bring your own gloves, purchase them at the time of your reservation, or when you arrive. If you bring your own gloves, we suggest leather or synthetic palm, tight-fitting gloves that allow your fingers the dexterity to clip/unclip your carabiners and to tightly grip rope and cable. Typical options may include close-fitting athletic gloves or yard gloves.

Question 22

Do I Have to Be Really Fit?

Accepted Answer

Most people who are in good health and able-bodied will be able to complete some, if not all,  of the trails. We always suggest starting on an easier course and work your way up. Proceed at a pace that is comfortable for you. This is a great time to challenge and surprise yourself. You can do more than you think!

Question 23

What conditions restrict someone from climbing?

Accepted Answer

Due to safety concerns, people with the following conditions may not climb on the high ropes courses and ziplines.    •    Individuals over 265 lbs. •    Those under the influence of alcohol or any other drugs.  •    Pregnant women beyond the first trimester.  •    Individuals with pre-existing medical conditions which may be aggravated by participation (recent surgery, chronic back issues, etc.).  •    Individuals who demonstrate aggressive or improper behavior. •    Individuals who suffer from severe anxiety disorders, seizures or regular fainting spells

Question 24

Are High Ropes Courses and Ziplines Safe?

Accepted Answer

Keeping all of our guests safe is our primary responsibility and something we take very seriously. Participants must follow the safety rules at all times.   Prior to climbing, each participant must watch an instructional video and will be fitted with a harness. Park monitors are always on the ground to offer coaching or instructions.    The Adventure Park employs an “always locked on” climbing system, which utilizes interlocking carabiners (safety clips). This innovative safety system keeps climbers locked into the cable system while they are on the high ropes courses and ziplines.    All participants must sign a liability waiver each time they visit the park.  An electronic waiver will be included with your online purchase confirmation.

Question 25

What Is Your Covid-19 Policy?

Accepted Answer

We are following CEC guidelines that say masks are required when you are registering or shopping inside. We try to offer outdoor options for both but these may not always be available. Please bring a mask in case you need it.  Hand sanitizer stations are availble Gear and gloves are cleaned after use Private picnic areas are availalbe. We recommend adding this to your reservation at the time of booking.  See our Covid-19 page for more details.

Question 26

Is the North Shore Adventure Park Certified?

Accepted Answer

The North Shore Adventure Park is built to the standards of the Association for Challenge Course Technology (ACCT). Their specifications are among the most stringent ropes course safety standards in the world.   The park was built by Outdoor Venture Group, LLC., one of the best-known designers and builders in North America. It is operated by the North Shore Adventure Park, which is based in Silver Bay and Duluth.     The park is inspected every year by a third-party certified by the ACCT, an international trade association dedicated to safety, standards, credentialing, and the advancement of the Adventure Park industry.

Question 27

How to cancel or change a reservation.

Accepted Answer

There are no refunds on tickets. However, you can change your reservation, or take a credit to your account.    To change your reservation - go to your email confirmation. Click Group Waiver Management link. Go to the View Order tab on the top left to change your reservation. This needs to be done at least 1 hour prior to arrival.    To cancel your reservation and receive an account credit - email your request to admin@northshoreadventurepark.com or send a text to 218-316-2316 (this number does not accept calls).

North Shore Adventure Park

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