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North Shore Adventure Park
FAQ's
Frequently asked questions
Reservations/Cancellations/Weather
Coupons/Gift Cards/Vouchers/Discounts
General Questions
Save time and money by booking online. We fill up quickly, so by booking online in advance, you guarantee the time slot that you want. You may walk up and book at our check-in window, but we cannot guarantee that there will be space available.
By booking online you will have the opportunity to sign the release forms in advance, saving time when you arrive.
Best of all, you'll save $5 per ticket by booking online compared to at the window (not applicable for Lil' Rascals tickets). To be eligible for the $5 online booking discount you must book 15 minutes before your reservation time.
Changing a reservation
• Pull up your email reservation confirmation
• Click on the Group Waiver Management link
• Click on the View Order button at the top left. This will take you to the reservation summary where you can change it.
Changes to your reservation may be limited if you have a ticket or voucher that is only valid for certain times (the promotional period). If you have one of these and want to change to a time that is not included in the promotional period, we can give you an account credit for the amount you paid, forfeiting any discounts. Use the account credit to re-book the times you want.
To get account credit, email us at admin@northshoreadvepark.com or send a text during park open hours only to 218-316-2316 (this number does not accept calls), and we will process the account credit for you. Provide the name on the reservation and the order number, if possible.
Canceling a reservation
There are no refunds for cancellations, but you will receive an account credit for the amount you paid. Account credits do not expire.
Please note that if you are canceling tickets that included any discounts or added-value items (such as free gloves), those will be forfeited with the cancellation. The account credit only includes the dollar amount that you spent.
To cancel a reservation email us at admin@northshoreadvepark.com or send a text to 218-316-2316 (this number does not accept calls), and we will process the account credit for you. Provide the name on the reservation and the order number, if possible.
The Adventure Park is open rain, shine, or cold! However, the park will temporarily close during thunderstorms or high winds. Typically, we pause operations until the storm passes, and then you can continue the activity.
If you started an activity but didn't get to finish because the park closed, you will receive a pro-rated account credit.
If you choose not to climb due to weather, you may change or cancel your tickets up to 30 minutes prior to your arrival time.
How to change or cancel a reservation(https://www.northshoreadventurepark.com/cancellationpolicy)
You can cancel or change a reservation. There are no refunds for cancellations, but you will receive an account credit for the amount that you paid. Account credits never expire.
How to cancel a reservation
To cancel a reservation email us at admin@northshoreadvepark.com or send a text to 218-316-2316 (this number does not accept calls), and we will process the account credit for you. Provide the name on the reservation and the order number, if possible.
Please note that if you are canceling tickets that included any discounts or added-value items (such as free gloves), those will be forfeited with the cancellation. The account credit only includes the dollar amount that you spent. Account credits never expire.
How to change a reservation
• Pull up your email reservation confirmation
• Click on the Group Waiver Management link
• Click on the View Order button at the top left. This will take you to the reservation summary where you can change it.
Changes to your reservation may be limited if you have a ticket or voucher that is only valid for certain times (the promotional period). If you have one of these and want to change to a time that is not included in the promotional period, we can give you an account credit for the amount you paid, forfeiting any discounts. Use the account credit to re-book the times you want.
To get account credit, email us at admin@northshoreadvepark.com or send a text during park open hours only to 218-316-2316 (this number does not accept calls), and we will process the account credit for you. Provide the name on the reservation and the order number, if possible.
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