Weather Policy, Cancellation,
Changes to Reservation
You can cancel or change a reservation. There are no refunds for cancellations, but you will receive an account credit for the amount that you paid. Account credits never expire.
The Adventure Park is open rain, shine, or cold! However, the park will temporarily close during thunderstorms or high winds. Typically, we pause operations until the storm passes, and then you can continue the activity.
If you started an activity but didn't get to finish because the park closed, you will receive a pro-rated account credit.
If you choose not to climb due to weather, you may change or cancel your tickets up to 30 minutes prior to your arrival time.
How to change a reservation
Pull up your email reservation confirmation
Click on the Group Waiver Management link
Click on the View Order button at the top left. This will take you to the reservation summary where you can change it.
Changes to your reservation may be limited if you have a ticket or voucher that is only valid for certain times (the promotional period). If you have one of these and want to change to a time that is not included in the promotional period, we can give you an account credit for the amount you paid, forfeiting any discounts. Use the account credit to re-book the times you want.
To get account credit, email us at email@example.com or send a text during park open hours only to 218-316-2316 (this number does not accept calls), and we will process the account credit for you. Provide the name on the reservation and the order number, if possible.
How to cancel a reservation
To cancel a reservation email us at firstname.lastname@example.org or send a text to 218-316-2316 (this number does not accept calls), and we will process the account credit for you. Provide the name on the reservation and the order number, if possible.
Please note that if you are canceling tickets that included any discounts or added-value items (such as free gloves), those will be forfeited with the cancellation. The account credit only includes the dollar amount that you spent. Account credits never expire.